Appointments with all doctors are available to book by phoning the surgery on the day you wish to be seen. You are also able to pre-book your appointment a month in advance with the doctor of your choice.
Practice also offers “On Line Appointment” booking service. You would need register to avail the service.
It may not always be possible to offer you an appointment with your preferred doctor, if none are available then you will be offered a time with another doctor. You can either see someone else, or contact the surgery again another day.
Because of the demand for appointments we strongly recommend you contact the surgery as early as possible in the day and preferably before 10am. The appointment lines (297290 and 297292) are open from 08:30 and can be very busy during the first hour. The dedicated appointment line 297292 is open from 08:30 to 18:00.
Medical emergencies will always be seen on the same day. For continuity of care we would prefer you to see the same doctor you have consulted before for similar problems.
- Mornings 09:00 – 11:30
- Evenings 13:30 – 17:.30
Late Appointments are available on a Tuesday from 18:30 onwards
Practice Nurses/ Nurse Practitioner
Nurse consultations are by appointments at our surgery. The receptionist will give you details of clinic times and available appointments. There may be times when you are offered an appointment with a nurse rather than a doctor.
The nurses also monitor certain chronic illnesses such as diabetes, asthma and coronary heart disease, rather than you seeing a doctor at each visit to the surgery. You would be able to see the nurse practitioner for minor ailments.
We would normally except that patients are seen within 30minute of an appointment, and we will always try to keep you informed if we are running late so that you can re-book your appointment if necessary.
Your responsibilities are:
- To observe the “one patient, one appointment” rule and not to ask for other family members
to be treated at the same time.
- To attend punctually for appointments and cancel if unable to attend.
We have arrangements for patients to speak to GP’s and nurses during the working day at the end of am and pm clinics.
From time to time, it may be necessary to refer patients to a consultant for further care. We will do our utmost to ensure referral letters are sent promptly from the practice.
Your responsibilities to us are:
- To ensure that you keep the practice informed of any change of address, contact number or
name so that hospital mail will reach you at the correct address.
- To recognise that there may be some delay before you receive an appointment, which is
usually outside our control.
- To recognise that the decision to make such a referral is taken by the doctor.
The Practice uses interpreter services, for which we, need be given at least a week’s notice. The service is free of charge to the patients.
The practice can obtain an interpreter by contacting Everyday Language Solutions and Interpretation service based at Middlesbrough council.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
These are for emergencies only and are solely at the doctor’s discretion. The Practice operates a nurse triage system for home visits. If a home visit is necessary the doctor on call for the practice will visit you.
Your responsibilities are:
- Not to request a home visit unless the patient is too ill to come to the surgery.
- To ensure that request for home visits are made before 10am.
- Not to mislead the receptionist by making non-urgent matters seem like an emergency.
- To recognise that the doctor may choose to give advice or if appropriate organise hospital
admission rather than make a visit.
- To be at home when a visit has been arranged.
Cancellations & Reminders
Cancel an Appointment
If you are unable to keep your appointment you must contact the surgery at least one hour before to cancel it so that someone else can use the time. If you fail to do this it will be registered that you did not attend (DNA).
Since we monitor attendance of appointments we would write to you if you fail to keep your appointment. Wasted appointments make other patients wait longer.
After three DNA appointments in a six months period we will write to you informing you to find another GP practice to register with.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended GP Access
Hartlepool and Stockton Health are offering 7-day access to GPs, Nurses, Healthcare Assistants and Physiotherapists at the following locations.
- Chadwick Practice, Hartlepool
- Tennent Street Medical Centre, Stockton
- Woodbridge Practice, Ingleby Barwick
Appointments are available from 18:30 to 20:00 Monday to Friday, 10:00 to 17:00 on Saturdays and 11:00 to 16:00 on Sundays.
Please contact your usual GP practice to book an appointment.