Appointments

Routine Appointment

Same Day and Prebookable telephone consultations and face-to-face appointments are available at the surgery with a wide range of healthcare clinicians including GPs, Advanced Nurse/Clinical Practitioners, Practice Nurses, Healthcare Assistants and Phlebotomists.

Appointments are also available with Mental Health Nurses, First Contact Physiotherapists, Practice Pharmacists, etc. Patients may also be directed to other available services.

All appointment requests are Care Navigated by the practice receptionists who are trained Care Navigators. For more information regarding this please click here. 

You can arrange an appointment with the practice by the following methods:

  • Online system via the link at the top of this page
  • Telephone:
    • Gladstone House Surgery - 01429 297290
  • Visiting the surgery and speaking with a receptionist
  • using your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

Urgent Appointment

To request an urgent appointment:

  • Phone us:
    • Gladstone House Surgery - 01429 297290
  • visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or other health care professional to help you.

When someone is seriously ill or injured and their life is at risk dial 999.

Home Visits

These are solely at the GP/ Advanced Nurse Practitioner discretion.

Please can we ask that any routine home visit requests are submitted to the practice before 11am. The practice cannot guarantee attendance to any routine home visit requests received after 11am and the visit may therefore be deferred until the following day.

When requesting a home visit please give the receptionists as much information as possible regarding the reasons for the request and ensure contact details are correct. 

The clinician will usually talk directly to the patient when a home visit is requested. 

Please do not request a home visit unless the patient is houseboune or genuinely too ill to attend surgery.

Your Responsibilities Are:

  • To be in when the practitioner calls
  • To ensure requests for home visits are made as early as possible
  • To accept the clinicians's advice if a home visit is not considered necessary

GP Extended Access Service - Late evening and weekends

Late evening and weekend appointments are available for patient's who may find it difficult to attend during core opening hours. 

Hartlepool & Stockton Health run a 7 day Enhanced Access Services, enabling patients to access GP and Nurse appointments on evenings and weekends. 

Appointments are available

Monday - Friday 18:30 - 21:00
Saturday 9:00 - 17:00
Sunday 9:00 - 13:00 

Further information is availalble here: https://www.hartlepoolandstocktonhealth.co.uk/7-day.html 

Appointments with this service can be booked by contacting the surgery or 111 (when the surgery is closed). 

Cancelling or changing an appointment

If you cannot attend a booked appointment please let us know as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – via the link at the top of this page
  • Telephone the surgery
    • Gladstone House Surgery - 01429 297290
  • using the link in your appointment reminder text message

If you need help when we are closed

If you need medical help when we are closed, use NHS 111 Online or call 111.

NHS 111 Online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.