💬 August Friends & Family Feedback - Thank you!
72.7% of feedback rated their overall experience Very Good
9.1% of feedback rated their overall experience Good
0.0% of feedback rated their overall experience Neither Good nor Poor
1.8% of feedback rated their overall experience Poor
10.9% of feedback rated their overall experience Very Poor
5.5% of feedback rated their overall experience Don't Know

Here’s some of the positive feedback we received:
⭐ “Easy and quick”
⭐ “Doctor very supportive and helpful”
⭐ “I recieved very good care the staff are magnificent explained everything to me”
⭐ “The nurse who I seen was amazing, so nice, listened, gave me the time of day, explained everything and made me feel like I’m not over reacting and I am allowed to be a patient. All other receptionists I spoke to were also lovely and very helpful”
⭐ “I was dealt with quickly and given the help I needed”

Thank you to everyone who has taken the time to share feedback regarding your experience. 

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. 

Please read the Practice Complaints Procedure for further information: Practice Complaints Procedure

If you are complaining on behalf of someone else, written consent must be provided. Please ensure this form is completed.  

You can download our Complaints Form or pick up a form from reception and return this to McKenzie House, 17 Kendal Road, Hartlepool, TS25 1QU

You can also pursue a complaint by completing the below form.